FAQ

Infante Sagres Porto is recognized as one of the city’s most historic luxury hotels, combining heritage architecture with a contemporary redesign completed in 2024.

•  1^st 5 stars hotel in Oporto city 
• Historic landmark property
• Full renovation completed in 2024
• Blend of heritage and modern design

The hotel stands out for its cultural heritage, central location, and design identity rooted in Portuguese history and exploration themes.

• Strong heritage identity
• Prime city center location
• Unique design narrative

Its central position allows guests to walk to most major attractions, including historic streets, museums, and the riverfront.

• Walkable UNESCO center
• Close to major landmarks
• No transport required for sightseeing

Cancellation and refund conditions depend on the rate selected at booking. Flexible rates typically allow free cancellation within a defined timeframe, while non-refundable rates do not include refunds.

• Depends on booking conditions
• Flexible vs non-refundable rate types
• Always confirmed at reservation stage

Yes, modifications are possible depending on availability and the booking conditions of your selected rate. Changes may include dates or room category adjustments.

• Subject to availability
• Rate conditions apply
• Direct bookings offer more flexibility

If your booking was made via an external platform, cancellation must be processed directly through that provider. The hotel cannot override third-party policies.

• Cancel via Booking.com or Expedia account
• Follow platform-specific rules
• Conditions defined by third-party partner

There is generally no strict minimum stay requirement, but certain periods or promotional offers may apply restrictions. Availability varies by season and demand.

• No standard minimum stay
• Seasonal exceptions possible
• Check offer terms when booking

Yes, guests can request specific room categories, including Deluxe or Premium rooms. Allocation depends on availability and booking confirmation.

• Room requests accepted
• Subject to availability
• Categories include Deluxe and Premium rooms

Special requests such as bedding preferences or quiet rooms can be added during booking or communicated to the reservations  team after reservation.

• Add during booking process
• Or contact reservations team reservations@infantesagres.com
• Requests subject to availability

The hotel offers carefully designed rooms blending heritage and modern comfort, including Deluxe to Suite categories, with refined materials and contemporary amenities.

• Superior Rooms (20-22 m²)
• Deluxe Rooms (25–31 m²)
• Premium Rooms (32–35 m²)
• Junior Suite (34–42 m²)
• Premium Suite (50m²)
• Royal Suite (93m²)

Room categories mainly differ in size, layout, and amenities. 

Yes, all rooms include a secure in-room safe for personal belongings and valuables.

• Electronic in-room safe
• Standard in all room categories
• Suitable for valuables and documents

Some rooms offer views over Porto’s Old Town or interior courtyard, but balconies are not guaranteed in all categories.

• Selected rooms may include balconies
• Views vary (city or courtyard)
• Subject to availability

Bathrooms are designed for comfort and may include either a bathtub or a walk-in shower depending on room category.

• Bathtub or walk-in shower
• Modern, elegant bathroom design
• Assigned per room type

Yes, Infante Sagres Porto offers rooms adapted for guests with reduced mobility, ensuring comfort and accessibility within the historic building.

• Accessible room options available
• Adapted layouts and facilities
• Contact hotel for specific needs

Yes, the hotel can accommodate families seeking a luxury stay in central Porto, offering spacious rooms and a central location near major cultural landmarks.

• Family-friendly luxury option
• Central Porto location
• Walkable access to attractions

Yes, children are welcome at the hotel. Family stays are possible depending on room configuration and availability of extra bedding.

• Children accepted
• Family stays available
• Subject to room setup

Yes, pets are accepted at Infante Sagres Porto, 

They are subject to an extra fee (of 30€/night/pet) 

Guests must inform the hotel that they have a pet before arrival, to make sure we can accommodate them best.

‍

The hotel accepts major international credit cards commonly used for luxury hospitality bookings.

• Major credit cards accepted
• Payment secured at booking or arrival
• Standard international methods supported

Check-in is typically from mid-afternoon, and check-out is late morning, aligned with international luxury hotel standards.

• Check-in: afternoon (around 15:00)
• Check-out: late morning (around 12:00)
• Early/late options on request

Early check-in may be available depending on occupancy levels and room readiness on arrival day.

• Subject to availability
• Not guaranteed
• Best requested in advance

Late check-out can be arranged depending on occupancy and may incur additional charges.

• Based on availability
• Possible extra fee
• Confirm with reception

Late arrivals are accepted. The reception team ensures smooth check-in regardless of arrival time.

• 24/7 reception service
• Late arrival accepted

The front desk operates continuously to support guests throughout their stay.

• 24-hour reception
• Concierge available
• Continuous guest assistance

Breakfast is served daily in the hotel restaurant in a buffet format.

• Buffet breakfast service
• Morning hours 07.00 to 10.00 
• On-site restaurant setting

Yes, breakfast can be added even if not included in the original booking.

• Available as add-on
• Served in restaurant
• Payable separately

Yes, room service breakfast can be arranged for guests preferring in-room dining.

• Available via room service
• Morning delivery
• On request

Yes, vegetarian options are available at breakfast with fresh and balanced choices.

• Vegetarian-friendly selection
• Fresh ingredients
• Buffet variety

Yes, gluten-free options can be provided upon request at breakfast.

• Available on request
• Dietary accommodations
• Notify in advance recommended

Yes, room service is available beyond breakfast hours for guest convenience.

• In-room dining service
• Available outside breakfast hours
• Menu-based ordering

Yes, the hotel features an on-site restaurant and bar concept inspired by Porto’s local gastronomy and wine culture.

• On-site restaurant
• Portuguese-inspired cuisine
• Wine-focused selection

Yes, the hotel is fully equipped with modern comfort systems including elevators and air conditioning.

• Elevator access
• Air conditioning throughout
• Modernized historic building

Yes, complimentary Wi-Fi is available throughout the hotel.

• Free Wi-Fi
• High-speed connection
• Available in rooms and common areas

Yes, rooms include a minibar with selected refreshments.

• In-room minibar
• Curated selection
• Premium room amenity

Yes, adapters can be provided upon request at reception.

• Available at front desk
• Subject to availability
• International guest support

Yes, a dedicated concierge team assists guests with personalized recommendations and bookings across Porto.

• Concierge service available
• Restaurant and activity bookings
• Local expertise

Yes, laundry and dry-cleaning services are available.

• Laundry service
• Dry cleaning available
• Standard turnaround time

Yes, luggage storage is available before check-in and after check-out.

• Secure storage
• Available same day
• Complimentary service

No on-site parking is available, but alternative parking options exist nearby in central Porto.

• No hotel parking
• Nearby public options
• Concierge assistance available

Yes, the hotel provides accessible access and adapted rooms within the constraints of its historic architecture.

• Accessible facilities available
• Adapted room options
• Contact recommended before booking

Yes, Infante Sagres Porto is considered one of the city’s landmark luxury hotels as it was the first 5 star hotel in Porto, located in the historic center close to major cultural sites.

• Central Porto location
• Historic luxury property
• Walking distance to attractions

The hotel is within walking distance of Avenida dos Aliados, one of Porto’s main landmarks.

• Short walk distance
• Central civic avenue
• Prime downtown location

Yes, the hotel is very close to Livraria Lello and Porto’s UNESCO-listed historic center.

• Walking distance
• UNESCO heritage area
• Major cultural landmark nearby

The concierge can recommend a selection of restaurants ranging from traditional Portuguese cuisine to contemporary dining within walking distance.

Traditional Portuguese Restaurant:    

• Taberna Dona Antonia – Located in Ribeira, a small space that hardly fits the restaurant classification, but simultaneously captivating and where the tradition of good Portuguese cuisine is prepared and served with taste, care, and elegance.  
• Solar Moinho de Vento – Located near the hotel, this restaurant is dedicated to regional gastronomy, where in the middle of the last century the voice of Amália Rodrigues already echoed, in a space composed of two dining rooms.  
• Real By Casa da Calçada - This new Portuguese place has every Portuguese traditional flavour in their menu, cooked and presented in a slightly more modern way.
• Restaurante Raiz - A Modern Portuguese restaurant with Tapas options that is located 6-minutes away from the hotel. With their unique property, guests can enjoy a nice meal and cocktail in the heart of Porto.
• Cantinho do Avillez – Restaurant ruled by Chef José Avillez; It is a pleasurable, welcoming, and relaxed place and quality is a priority.  

Cool / Trendy Portuguese Restaurant:  

• Nogueira’s – Nogueira’s proposes a set of menus with a fusion of the best meats, unique cocktails, and a cosmopolitan atmosphere.  
• La Ricotta - An ode to the Italian gastronomy and Portuguese tradition located in the heart of Porto. With a wine list that marries the local Portuguese wine with the Italian gastronomy.
• Flow – In the heart of Porto’s downtown, a historic neo-Arabic building together, in one place, restaurant, bar and terrace, proposes three different flavours in each. The delicious Mediterranean cuisine to fresh offer of sushi design and preparation, Flow is synonymous with outstanding, discoveries on a route of flavours ranging from East to West, without missing a single identity.  
• Scarlett Wine & Food – Inspired by our award-winning venues in Bangkok, Singapore, and Hong Kong, Scarlett Porto adds a local twist to their signature flavours, presenting a menu that pays homage to Portuguese Cuisine. Join us for an unforgettable dining experience where each dish is a celebration of exquisite flavours.

Traditional Tapas Restaurant:  

• By The Wine – After having a very popular restaurant in Lisbon, this new wine bar in Porto, located 5 mins walking from our hotel, offer not only amazing wines but also delicious Portuguese and international tapas.
• ‍Popina – The newest of the list it’s a small casual restaurant located 200 meters from our hotel and has a small list of some of the best tapas we have in Portugal.

Bars and nightlife areas are easily accessible from the hotel, particularly around downtown Porto and the riverfront.

• The Royal Cocktail Club;
• Atman Speakeasy;
• Torto Bar & Cocktails; 
• Apotecário Speakesay;

Guests can access museums, historic streets, churches, and cultural landmarks within minutes from the hotel.

Sightseeing places

• Avenida dos Aliados (Aliados’ Avenue) 
• Mercado do Bolhão (Molhão traditional market)  
• Café Majestic – In the Top 10 Most Beautiful Cafes in the World  
• Estação de S. Bento (St. Bento Station) - Listed as one of World's Most Beautiful Train Stations  
• Sé (Cathedral)  
• Livraria Lello – the 3rd most beautiful bookshop in the world!  ← Upon check-in we can easily assist you with the purchase of the tickets.
• Igreja de S. Francisco (St. Francis Church)  
• Palácio da Bolsa (Exchange Palace) 
• Torre dos Clérigos (Clérigos tower) 
• Foz district  
• Casa da Música (Oporto Concert Hall)   

Porto Wine Cellars

• Taylors Wine Cellar;
• Graham's Port Lodge;
• Ferreira; 

Museums and galleries:

Museums

• Museu de Arte Contemporânea de Serralves;
• Centro Português Fotografia;
• Museu Nacional Soares dos Reis: 
• MMIPO - Museu da Misericórdia do Porto; 
• Wondersense;
• Neonia Porto;

Galleries

• Tillsit Gallery;
• Fernando Santos Gallery;
• Ó! Galeria; 
• Cruzes Canhoto
• Ap'arte Gallery;

Shopping streets and boutiques are located within Porto’s central district, all accessible on foot.

• Rua de Santa Catarina nearby
• Local boutiques
• Walkable shopping areas

Several wellness and spa facilities are located within central Porto and can be recommended by the concierge.

• Intercontinental - Palácio das Cardosas Wellness Center 
• Grand Bleau SPA - Le Monumental Palace
• Mirra Porto Spa

Currency exchange services are available at banks and exchange offices near the hotel in central Porto.

Banks and ATM: 

• BPI - Av. dos Aliados 30, 4000-064 Porto
• BBVA - R. de Sampaio Bruno 5, 4000-196 Porto
• Montepio - Av. dos Aliados 90 R/C, 4000-065 Porto
• Caixa Geral Depósitos - Av. dos Aliados 138, 4000-065 Porto

Currency Exchange:

• Western Union - R. de Sá da Bandeira 7, 4000-433 Porto
• Nova Cambio - Estação Porto São Bento; 

Bike and car rental services are available within a short distance from the hotel or arranged through concierge assistance.

Rent-a-car: 

• Europcar Porto
• Hertz Porto
• Sixt Porto Boavista

Bike and Motorcycle Rent: 

• Vieguini - Bike & Scooter Rent Porto
• TT3Ways
• Biclas & Triclas
• NorthRoad